Please read the following information regarding our Terms & Conditions prior to placing your order.

All sales are final and cannot be cancelled at the point of purchase. Due to the special nature of our merchandise, we cannot accommodate exchanges or refunds under any circumstances. In addition, our vendors are unable to cancel or make any changes or modifications to any order once it has been placed. Please be sure of the style, size, color, and any other specifications before submitting your order. Also, standardized dye lots cannot be guaranteed for orders with multiple gown styles.

Order Confirmations
The first acknowledgement of your order confirms the order and payment have been submitted into our system. The payment will take 24 hours to fully process. The next customer order confirmation will be e-mailed 7 - 10 business days after the order has processed in our system. Be aware that the time frame may vary due to manufacturer response. The order confirmation will verify the vendor, style, size, color, quantity, and the estimated shipping time frame of your purchase.

subject to change. Most often, orders arrive on or before their approximate ship date. On occasion, there may be a slight delay in production. This is rare and would not exceed more than a few weeks. Please be advise if there is  an error on our site that affects the viability of an order you have processed.  In these instances your credit card will not be charged.  We will contact our webmaster and correct our website immediately, and we will bare no obligation to honor your purchase.The time frame provided in the confirmation is an estimate of when the manufacturer will be shipping the order to our location. Please be aware that this time frame is an estimate from the designer. Due to specific cutting dates of their styles, manufacturers do not guarantee their delivery dates. Ship dates are tentative and

Payment Procedure
The payment of your order is due in full at the point of purchase. We do not offer any payment or lay-away programs.

Bridal Direct accepts all major credit cards including Visa, MasterCard, Discover, and American Express. We also accept  money orders, or cashiers checks for mail-in orders only. Be sure to mail the order and payment together at the same time.

Selecting a Size
Each manufacturer offers their own size chart, which reflects how they cut their sizes. Please see Size Charts on our site. It is important that you follow the individual designer's chart to decide your size. Keep in mind that the measurements are taken to determine the closest size to be ordered and that the garment will not be custom-made to the exact measurements. Almost every gown will need some type of adjustment.

Prior to selecting your size to order, we suggest reviewing the information provided in How to Measure. The designer will be unable to accommodate any changes to the size once the order has been placed.

The customer is responsible for the size ordered and or whether or not to order special length. Bridal Direct cannot assume any responsibility for measurements.

Additional Charges
Additional charges may incur for certain order specifications. The availability of these specifications is dependent on the designer. The charges reflect each designer's set fee and will vary between manufacturers. Also, designers may periodically alter their fees at their discretion. We recommend reviewing the information provided in How to Measure.

Extra Size Charge: A charge may be applicable when placing an order for a garment size 18 and over. The charge will automatically display on the order form and will be added to your total price.

Available Colors
The available colors are displayed with our featured collections onsite. Colors can differ from how they are posted onsite since computer monitors do vary. We suggest contacting a retailer in your area to physically view the designer's swatch card prior to ordering for the best determinant.

Delivery
Special orders normally take 10 to 16 weeks for delivery from the designer to our location but delivery is dependent on the manufacturer's schedule. Manufacturers do not guarantee their delivery dates since their production can vary. Ship dates are tentative and subject to change.

Quick delivery orders from the Quick Delivery Discount Dresses collections can normally take up to 4 - 6 weeks for delivery depending on availability. Please be aware the gowns from the Immediate Delivery collections are available on a first-come, first-serve basis and may not be available once an order is processed.

Our manufacturers address a 5-day workweek. There is no production done on the weekends, they observe all Christian and Jewish holidays as well as a specific vacation schedule. Please take this scheduling into consideration and allow plenty of lead-time for production and shipment of your order.

Rushes
Most of our designers offer a Rush service for orders that have been placed in a time frame that falls short of their standard production schedule. Rush does not imply that an order will be "rushed" into production ahead of other orders. Rush means, if time permits and the fabric of a particular style is available, our manufacturer will cut the order.

Delivery for Rush orders is approximately 6 - 8 weeks from the designer to our location dependent on the manufacturer's schedule. The fee for the Rush service is dependent on the designer and will display on the order form and will be added to your total price. Rush service is not available for all designers.

When to Order
Special orders take 10 - 16 weeks for delivery from the designer. Delivery for orders from the Quick Delivery Discount Dresses collections are shipped to our location within 4 to 6 weeks of the purchase depending on availability.

Please place your order as far as in advance of your wedding date as possible. By doing so, you will allow ample time for production and shipping. It also affords you a comfortable time frame to accommodate any alterations if necessary. Please note designers periodically discontinue their styles without advance notice to retailers.

We do not provide alterations for online orders. We suggest contacting a professional seamstress/ tailor in your area experienced in bridal and formal gowns.

Please place your order as far as in advance of your wedding date as possible. By doing so, you will allow ample time for production and shipping. It also affords you a comfortable time frame to accommodate any alterations if necessary. Please note designers periodically discontinue their styles without advance notice to retailers.

Special Offers 
Bridal Direct periodically features Special Offers exclusive to online purchases. All Special Offers adhere to the policies listed in Terms & Conditions and to any specific restrictions as posted on the offer. Special Offers cannot be applied to previous or existing orders or used in conjunction with any other offer.  We reserve the right to discontinue Special Offers at any time without notice.

The Free Bridal Veil & Shoes offer is available with a wedding dress purchase from select designers only. We reserve the right to periodically add or remove designers from this offer. The Free Bridal Veil & Shoes offer is valid on on-line orders  The Free Bridal Veil & Shoes offer is available on on-line purchases only;  If the value of the selected bridal veil is more than $120.00 the difference well be added to the total. If the value of the selected bridal shoes is more than $50.00, the difference well be added to the total. If the value is less than the offer, the difference will not be credited to the customer. Free items must be included on the same order as the wedding dress to receive offer. Shipping charges may apply. Additional details and restrictions are posted on our Home page.  

Arrival Of Order
Upon receipt of your order at our location, our Shipping Department will verify the order is correct and arrange for its shipment to your specified shipping address. Orders are shipped within the continental U.S. via the United States Post Office Priority Mail. Orders with expedited delivery are shipped within the continental U.S. via USPS Express. All orders outside the continental U.S. are shipped through the United States Post Office Global Express Mail.

We emphatically suggest you consider using your work address as the shipping address if there is no one available at you residence during the day to sign for and accept the package. While we strongly insist that the driver receive a signature at the time of drop-off, it is at their discretion to leave a package at an address if they feel it is secure.

Shipping

All mother-of-the-wedding, Quincenera, special occasion, prom, headpiece, jewelry, shoe, wedding accessory, or lingerie orders will have a shipping and handling fee.

All shipping addresses must be specific and complete. Please include business name, apartment information, and/ or suite number. Any changes to the shipping address must be made prior to our shipment of the order to you.

A shipping confirmation  will be emailed verifying an order has been shipped to the customer. Please allow for 7 - 10 business days for domestic delivery from our location. Please allow for 7 - 14 business days for international delivery from our location dependent on customs. Note delivery may run sooner than these times frames , customer may and can upgrade shipping with UPS United Parcel Service and the customer will be charged any and all upgrade shipping prices differ per shipper (next day ,2 day , 3 day) note: please allow 24 hours for shipment pick up from our location.   Notification and shipping confirmation through E-Mail well be send to customer.  

Upon arrival of your order, we ask that you inspect your merchandise immediately. If you have any questions regarding your merchandise, you must contact our Customer Service Department within 5 days.

Please be aware that we will automatically charge a customer account $100.00 if their order is refused upon delivery to their specified shipping address.

Limitations.
You agree that you will not: (a) use this Website for any commercial or political purpose (including, without limitation, for purposes of advertising, soliciting funds, collecting product prices, or selling products); (b) monitor, gather, or copy content on this Website by using any robot, “bot”, spider, crawler, spyware, engine, device, software, extraction tool, or any other automatic device, utility, or manual process of any kind; (c) frame or utilize framing techniques to enclose any Trademark or other proprietary information (including, without limitation, any images, text, or page layout); (d) use any meta tags or any other “hidden text” utilizing any Trademarks; (e) engage in any activities through or in connection with this Website that seek to attempt to harm minors or are unlawful, offensive, obscene, threatening, harassing, or abusive, or that violate any right of any third party; or (f) engage in any activity that interferes with a user’s access to this Website or the proper operation of this Website. You also agree that, in using this Website, you will not impersonate any person or entity.